At Flower Delivery Raynes Park, we pride ourselves on providing only the freshest blooms to households and businesses in our local community. Our fresh flowers guarantee ensures that every bouquet you receive is hand-prepared with care, using the best seasonal flowers available. If you are ever less than delighted with the freshness or condition of your order, we are here to help.
We take great care in packaging and delivering your floral arrangements. However, should your flowers arrive damaged or in poor condition, please notify us within 24 hours of delivery. To assist us in resolving the issue swiftly, kindly include a clear description and, if possible, a photograph of the damage. This allows us to assess the situation and take the appropriate steps to remedy it.
Our commitment to quality means we expect our flowers to remain fresh for a minimum of five days from the date of delivery, provided they are cared for according to the enclosed instructions. If your flowers do not meet this standard, get in touch as soon as possible so we can fix the situation. We want everyone in Raynes Park to enjoy flowers at their very best.
If you encounter any issues relating to freshness or the condition of your delivery, Flower Delivery Raynes Park offers you the option of a full refund or a replacement bouquet. In most cases, once your concern has been verified, we will arrange either a prompt refund to your original method of payment or prepare to dispatch a replacement arrangement at a suitable time. The choice is yours, as your satisfaction is our top priority.
We strive to provide only the best customer experience but recognise that on rare occasions, something may not meet your expectations. If you wish to make a complaint, please contact our team as soon as possible. Provide your order number, a description of your concern, and any supporting details, and we will respond promptly—usually within one working day. We treat every complaint seriously, aiming to resolve matters quickly and fairly for all our valued Raynes Park customers.
As a dedicated local flower shop, we are committed to serving Raynes Park with reliable, fresh flower deliveries every time. Our team cares deeply about your experience and will always work to ensure you are completely satisfied with our service. Whether you are ordering for your home, a loved one, or your business, you can trust Flower Delivery Raynes Park to honour our guarantees and to resolve any issues with efficiency and compassion.
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