Terms & Conditions for Orders - Flower Delivery Raynes Park

Introduction

Welcome to Flower Delivery Raynes Park. These Terms & Conditions set out the basis on which you may place orders for flower delivery services through our website. By placing an order with us, you confirm your acceptance of these Terms & Conditions. We recommend that you read these terms carefully before using our online service.

These Terms & Conditions apply to all customers located in Raynes Park and its surrounding areas who interact with or purchase from Flower Delivery Raynes Park. Please note that these terms form a legally binding agreement between you and Flower Delivery Raynes Park.

Order Process

To ensure our online flower delivery process is smooth and reliable for our customers in Raynes Park and the surrounding areas, we have outlined our simple order steps below:

• Selection: Choose your desired floral arrangement or bouquet from our online catalogue. Each product listing includes detailed information on the included flowers, sizes, and prices.
• Personalisation: Where offered, you may add extras such as vases, cards, or other gifts. You can also include a personal message to accompany your flowers.
• Delivery Information: You are required to enter critical delivery details, such as the recipient’s name, delivery address, and preferred delivery date and time. Please ensure that this information is correct and complete to avoid any delivery delays.
• Order Review: Before proceeding to payment, review your order details carefully. This includes checking quantities, selected items, delivery date, and recipient information.
• Submission: Submit your order via our website. Upon submission, you will receive an order confirmation on screen and via email. Acceptance of your order is confirmed only when we dispatch the goods, at which point a contract will be formed.

We reserve the right to refuse or cancel an order prior to dispatch for any reason, including but not limited to unavailability of products, suspicion of fraudulent activity, or incorrect pricing. In such cases, you will be notified and refunded in full.

Payment Terms

Payment for your online flower delivery order must be made in full at the time the order is placed. We accept the following payment methods:

• Major credit and debit cards (e.g., Visa, MasterCard, American Express)
• Any additional payment solutions clearly displayed at checkout

All prices shown on our website are in GBP and are inclusive of VAT unless otherwise stated. Delivery charges, where applicable, will be clearly indicated before you confirm your order.

Payment is processed securely using prevailing industry standards. Flower Delivery Raynes Park does not store your payment details on our servers. In the event that your payment cannot be successfully processed, your order will not be accepted and you will be informed accordingly.

We reserve the right to refuse any order if your payment is declined or if fraudulent activity is suspected. If you believe your payment has been wrongly declined, please try an alternative method or contact your payment provider directly.

Deliveries

We are committed to providing timely and professional flower delivery across Raynes Park and nearby locations. Deliveries are made on the date specified during checkout, subject to the following:

• Same-day delivery is available for qualifying areas and orders placed before the daily cut-off time displayed on our website.
• Deliveries are made between standard working hours unless otherwise agreed at the time of order.
• We cannot guarantee exact delivery times but will make every effort to deliver within requested time frames. Events outside our control, such as severe weather or traffic conditions, may cause unavoidable delays.
• If no-one is available at the delivery address, we will follow the delivery preferences given during checkout where possible, such as leaving with a neighbour, in a safe place, or redelivering later. If none are specified or possible, we may contact the sender or recipient for instructions.
• Responsibility for the flowers passes to the recipient upon delivery. If delivery cannot be completed after reasonable attempts, flowers may be returned to us and a redelivery fee may be charged.

Cancellations and Amendments

You may request to cancel or amend your flower delivery order with Flower Delivery Raynes Park subject to the following terms:

• Cancellation Policy: You have the right to cancel your order up to 24 hours before the scheduled delivery date and time. For same-day deliveries, cancellations must be made within 1 hour of order placement. To cancel, you must notify us via the method indicated on our website.
• After Dispatch: If your order has already been dispatched or delivered, we regret that cancellations or refunds cannot be processed.
• Amendments: Amendments to delivery details (such as recipient address or delivery time) can be made up to 12 hours before delivery, subject to our approval and logistical capability. Amendments requested after this period may not be guaranteed.
• Refunds: For valid cancellations, refunds will be processed within 7 business days to the original payment method.
• Substitutions: In rare circumstances, if certain flower varieties or accessory items become unavailable at short notice, we reserve the right to substitute with a similar product of equal or greater value. We will make reasonable efforts to notify you of such changes.

Quality and Complaints

Flower Delivery Raynes Park takes pride in delivering fresh, high-quality flowers and arrangements. All items are carefully hand-crafted by our florists. If you are not satisfied with your flowers or service, please inform us within 48 hours of delivery. To resolve any issues efficiently, we may request photographs or other supporting details.

Where complaints are found to be valid, we may offer a replacement, partial refund, or full refund at our discretion. This does not affect your statutory rights.

Limitation of Liability

We aim to ensure that your online flower delivery experience in Raynes Park is seamless and satisfying. However, our liability to you is limited as follows:

• We shall not be liable for any indirect, incidental, or consequential losses arising out of your use of our website or services.
• Our total liability to you for any claim relating to an order is limited to the amount paid in respect of that order.
• We accept no liability for any third party links or sites referenced on our website.
• We make every effort to ensure information on our website is up to date and accurate. However, errors may occasionally occur, and we do not warrant that product descriptions, images, or pricing are always accurate. We reserve the right to correct errors and update information at any time without prior notice.
• To the fullest extent permitted by law, we exclude all warranties, express or implied, except as expressly stated in these Terms & Conditions, including but not limited to implied warranties of merchantability and fitness for a particular purpose.

Your Obligations

As a customer of Flower Delivery Raynes Park, you agree to:

• Provide accurate, current, and complete information when placing an order.
• Ensure recipient details and delivery addresses are correct. Errors can cause delays or non-delivery for which we cannot accept responsibility.
• Not use our website or services for any illegal or unauthorised purpose.
• Respect our intellectual property rights and not copy, modify, or distribute our content for commercial purposes.

Privacy

We are committed to protecting your privacy and data in accordance with applicable UK and GDPR regulations. Please refer to our Privacy Policy for information on how we collect, use, and store your data as part of your online flower delivery order in Raynes Park.

Events Outside Our Control

We shall not be held liable or responsible for any failure or delay in performance of our obligations under these Terms & Conditions caused by events outside our reasonable control. These may include, but are not limited to, severe weather, local disruptions in Raynes Park, fire, flood, epidemic, or industrial disputes affecting third parties.

Changes to These Terms

Flower Delivery Raynes Park reserves the right to amend or update these Terms & Conditions at any time, in part or in full. Any changes will become effective immediately upon publication on our website. It is your responsibility to review these terms each time you place an order. Continued use of our service constitutes acceptance of any updated terms.

Governing Law and Jurisdiction

These Terms & Conditions and any dispute arising out of or in connection with them are governed by the laws of England and Wales. Both parties agree to submit to the exclusive jurisdiction of the courts of England and Wales.

General Provisions

Should any provision or part-provision of these Terms & Conditions be deemed invalid, illegal, or unenforceable, that provision will be considered modified to the minimum extent necessary to make it valid, legal, or enforceable. The remaining provisions will remain in full force and effect.

These Terms & Conditions constitute the entire agreement between you and Flower Delivery Raynes Park regarding your use of our website and services, and supersede any previous agreements or communications.

If you have any questions or require clarification regarding these Terms & Conditions for online flower delivery in Raynes Park and the surrounding areas, please refer to our website for further information.

Application of Terms

These Terms & Conditions shall apply fully to all customers in Raynes Park and nearby areas who place online orders with Flower Delivery Raynes Park. By placing an order, you confirm that you have read, understood, and agree to be bound by these Terms & Conditions.

Thank you for choosing Flower Delivery Raynes Park for your floral needs.